The one thing that I have learned through the years is always to stay away from bad companies. That is businesses that treat you unfair or badly or is just simple bad at their business. Kayako Warning.
Some times this is not possible as with bank or post as there is no better choice. However, when it truly is – run. Never use them again.
One company I have left and newer will use again i Kayako. Kayako supply Kayako help desk.
Problem is that I had purchase lifetime free upgrade.
I’m going to shorten the story of hours of mails and contacts to this fact: that it was all lie. Kayako found an easy method away from keeping their promise. I see it as a Kayako fraud, nothing less.
I did not acquire the free upgrade.
This surely show a company begining with ethics together with a great service get destroyed by making money. Customers are not worth anything anymore.
Greed replace ethics.
In order to help everybody else not end up in trouble with Kayako I give this free advice based upon 4 decades as being international business man:
Do never make any sort of business with Kayako. Save your selves the problem of purchase expensive, invest a number of staff time and company money with the danger of need to leave Kayako anyway when you get so badly treatment that you simply must.